Why should I create an account with FUSION ACCESS?
Creating an account with Fusion Access will give you complete access to our website.
How do I change or reset my password?
Click on your profile name to view change and reset options.
I forgot my password. What should I do?
Click on 'Forgot Password' on Sign in page. You will receive an email with instructions on how to reset it.
How do I edit my account details?
After logging in, click on your name then click on 'My Profile'. From the Dashboard you may edit your personal information.
How do I delete my account?
To delete your account please email us at email@example.com with the account details.
How do I unsubscribe from your newsletter?
You can unsubscribe by sending an email to firstname.lastname@example.org or clicking on 'unsubscribe' at the bottom of the newsletter itself.
Where can I see your products?
Our Design Studio in Mumbai showcases sample products, ready-to-ship inventory and our finishes. You can book an appointment online, email us at email@example.com or call us on +919321750027 to schedule a visit.
Which units of measurement do you use?
All sizes are displayed in Imperial as well as Metric.
How will I know if my order has been placed?
A confirmation mail will be sent to your registered email with details and expected timeline of your order.
How do I track the progress of an order?
Details are available on your profile page
Can I place an order via telephone?
Yes, you can call us on 022-23720226, 022-23720697 or 9321750027 and we will be happy to assist you.
How do I change or cancel my order?
Orders once placed cannot be altered or cancelled.
Can I order products to be delivered to multiple addresses?
You will need to place separate orders for delivery to multiple locations
What forms of payment do you accept?
We accept all major debit & credit cards, net banking, We also accept cheque payments subject to realisation.
Is the financial information I provide secure?
Our payment information is secured with 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions and security protocols to protect customer information and is compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Any information you enter when transacting with FUSION ACCESS is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. We DO NOT HAVE ACCESS OR SHARE any of your financial information under any circumstances.
Under what name will my purchase be charged on the credit/debit cards?
Your purchases will be charged under our registered name "Fusion Access" unless mentioned otherwise.
Do you collect GST?
Our final prices at check-out are inclusive of GST.
Can I claim GST set-off?
Yes. Please input the GST number on the billing page and email us a copy of your registration certificate for verification.
Do I need to pay Delivery Charges for purchases from Fusion Access?
Prices are inclusive of Shipping
Will I receive all my products at the same time in case of multiple products?
For multiple products, shipping time will be the maximum applicable on any product. If you wish to receive the orders as per individual lead times, please drop us a mail on firstname.lastname@example.org after placing the order. Additional charges for part load may be applicable.
What is standard delivery time for products?
For products in stock we ship within 5 to 7 working days. Our made-to-order products usually take between 6 and 10 weeks to dispatch.
Do you ship outside of India?
We can make arrangements to ship to your requested country. Please call us on 022-23720226, 022-23720697 or 9321750027 or mail us on email@example.com and we will be glad to assist you.
Do you insure the products?
All orders are insured against transit damage.
What is the procedure for accepting my delivery?
i. We will inform you via email when your order has been shipped.
ii) The logistics company will schedule a tentative time for delivery.
iii) Goods need to be signed for, upon delivery.
iv) Please provide details like Service Lift and its availability for higher floors.
v). Furniture that is refused because it does not fit through an entryway or stairway will be the customer’s responsibility. Any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Fusion Access or the Logistics partner.
vi) Estimated delivery time is to be used as a guide only and commences from the date of dispatch. Fusion Access cannot be responsible for any delays caused by destination clearance processes.
vii). We are unable to redirect orders once items have been dispatched.
viii) The logistics company will deliver to your building or closest possible point of service. They do not take the products up the stairs or elevator. Kindly make the necessary arrangements beforehand.
ix) The logistics company is not responsible for unpacking the goods. If the outer box is damaged on delivery, be sure to photograph and email us the images as well as mention it on the delivery note presented for signing.
x) If there is any damage to the product itself, kindly take the photographs and email them to us immediately. Any damage claims will not be entertained beyond 2 working days of accepting the delivery.
Can I organise my own transport ?
You may organize your own transport under special circumstances. Please email us on firstname.lastname@example.org to discuss this further.
What are 'white glove' delivery services?
Single orders exceeding 12cbm (cubic metres) are eligible for white glove services wherein our team will accompany the goods, unpack them at your location and take away the packing material. Should you not require this for any reason, please do let us know at least 15 days prior to your order being shipped.
What if the product delivered is defective or damaged?
We follow stringent quality checks during manufacturing and shipping. However, for any issues of transit damage or defects, please call us immediately on 9321750027 or mail us on email@example.com and we will take the necessary steps to ensure your satisfaction.
Kindly take photographs of the damage to the packing and / or product as without these, no action can be taken.
What are the Terms & Conditions for replacement or return of product?
We only accept replacement under the following circumstances:
i. If a wrong or incomplete product is delivered
ii. If minor transit damages cannot be rectified on site. No return is possible.
Under what circumstances will FUSION ACCESS cancel my confirmed order?
While we endeavour to fulfil every order placed with us, we may need to cancel a confirmed order for the following reasons:
i. The product ordered is out of stock or discontinued
ii. A particular fabric or component is discontinued by our partners and we cannot offer a mutually acceptable substitute.
iii. Our logistics partners are unable to deliver to your location.