SHIPPING AND DELIVERY

SHIPPING

  • We ship to most pin codes in India. To check if we deliver to your location, please enter your pin code on the checkout page
  • Shipping is calculated at checkout and is based on location and order size
  • Excessively voluminous, heavy or fragile items that require special care during transportation may attract additional handling and shipping charges. This will be intimated in advance via email or phone prior to processing the order.
  • We also do International shipping. Kindly email us at support@fusionaccess.com to get a personalized quote.

SHIPPING POLICY 

  • Goods are packed in wooden crates / corrugated cartons / foam padding as deemed appropriate for safety during transit and multiple handlings.
  • In the absence of a service lift to your apartment, our delivery partner shall only deliver the product to the ground floor or, add an additional per floor charge for doorstep delivery.
  • Furniture that does not pass through an entryway, stairway or service lift will be the customer’s responsibility. We advise you to review the size options available and then decide if it fits into your entryway, stairway or lifts. Any failed delivery due to such scenarios and any further attempts to deliver the goods will be charged extra by Fusion Access, or the logistics partner.
  • Our Logistics partner will confirm the tentative date and the time of delivery. A tracking number will be provided.

INSURANCE 

  • All deliveries have transit insurance. In case of any damage, please intimate us within 24 hours of receiving the product along with relevant images and fill in the claim form that will be emailed to you.

DELIVERY TIMELINE 

  • Quick ship products will be quality checked and dispatched within 4 to 7 working days
  • Products on order will be dispatched in 6 to 8 weeks from placing the order
  • Individual or aggregated production time as mentioned for custom ordered products.
  • All orders are processed from our Mumbai warehouse or from our brand partners. Orders will be delivered to the shipping address mentioned at checkout.
  • Shipping timeline may vary based on the product ordered and the order destination.
  • We deliver from Monday through Saturday.
  • Our Logistic Partner will deliver the goods to the shipping address provided. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
  • Estimated delivery time is to be used as a guide only and commences from the date of dispatch.
  • Some items may be delivered beyond the published timelines due to unavoidable circumstances like heavy rains, floods, strikes etc.
  • Extra charges may be applicable for weekend or specific time deliveries.
  • We are unable to redirect orders once your order is placed.
  • In case of non availability of customers or their representatives at the shipping location on delivery, our delivery partner may attempt to deliver the package again before they return it to us. Cost of redelivery will have to borne by the customer.
  • Orders that have been processed and shipped can be tracked using the consignment/tracking number. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.
  • All orders require a signature upon receipt.

HOLDING COST OR DELAYED DELIVERY CHARGES 

  • Holding Cost will be applicable to your order if it is ready for dispatch but you have requested a delayed delivery.
  • Delayed delivery requests need to be made at least 7 days prior to your estimated shipping date.
  • We can hold your ready-to-dispatch orders up to a maximum of two weeks in our location. Post that, if you are unable to accept the delivery, a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be charged on a case-to-case basis. Please also note that all brands may not be able to offer this facility.
  • The ’Holding Cost’ will have to be pre-paid through any of our payment modes.

DAMAGED GOODS POLICY 

  • At the time of delivery, if the packaging looks damaged or tampered with, immediately take photographs in the presence of the delivery person and document the same on the delivery note with your signature. Email us the order number and details, along with photographic evidence of the damaged packaging within 24 hours of receiving the order on support@fusionaccess.com. Please note that damaged outer packaging does not necessarily mean that the product inside is damaged.
  • In case you receive a damaged product, please email us the order number and details, along with photographic evidence of the damaged product within 24 hours of receiving the order on support@fusionaccess.com.
  • The delivery person is not obliged or authorized to open the packaging. Their responsibility ends with the delivery. You may request the person to wait if you would like to open the packaging in his presence. Depending on the size of the order, waiting charges may apply.
  • We will strive to resolve the issue to your satisfaction. Upon verification, if the damage is found valid, we will make arrangements to either repair or replace the product at our discretion.

Should you have any questions about our order dispatch, we’re just a quick email or a phone call away: 

Email – support@fusionaccess.com | Mon-Sat | 10:00 AM – 6:00 PM 

Mobile : 9321750027 | Mon-Sat | 10:00 AM – 6:00 PM 

MODIFICATION TO SHIPPING POLICY  

Fusion Access may modify the shipping policy without any prior intimation. In the event the modified policy is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by it.Â